Privacy Policy

trAIde Tools ("we," "us," or "our") builds and operates custom AI automation software for tradesmen and service businesses, including Fresh Air Heating & Cooling. This Privacy Policy explains how we collect, use, and protect information in connection with our software products and services.

Information We Collect

Through our software products, the following types of data may be collected and stored on behalf of our clients:

• Customer names, phone numbers, email addresses, and service addresses
• Equipment details (brand, model, serial number, service history)
• Job and appointment records
• Quote and invoice information
• SMS communication logs

This data is entered and owned by our clients (the businesses using trAIde Tools). End customers interact with our software only through the businesses we serve.

How We Use Information

Data collected through trAIde Tools products is used solely to:

• Power the features of the software (scheduling, invoicing, customer management, SMS notifications)
• Sync with third-party services authorized by our clients (e.g. QuickBooks, Stripe, Twilio)
• Improve product reliability and performance

SMS Communications

Our software enables businesses to send SMS messages to their customers for service-related notifications, including appointment alerts, technician arrival notifications, payment links, and follow-up messages.

Consent is collected via a two-step process. During service intake, technicians verbally ask the customer for their mobile number and inform them they will receive a text to confirm enrollment. Once the number is entered into the digital intake form, the customer is sent a single opt-in invitation SMS asking them to reply JOIN. Only customers who reply JOIN are enrolled. Customers who do not reply receive no further messages. Consent is not a condition of service.

End customers may reply STOP at any time to unsubscribe or HELP for assistance. For full opt-in process details, see traidetools.com/sms-consent.

Information Sharing

We do not sell, rent, or share personal information with third parties for marketing purposes. Data may be shared with the following service providers solely to deliver software functionality:

• Supabase — database and storage
• Clerk — user authentication
• Twilio — SMS delivery
• Stripe — payment processing
• Intuit QuickBooks — accounting sync

Specific SMS Exception: Notwithstanding the above, mobile information and SMS originator opt-in data will not be shared with any third parties or affiliates for marketing or promotional purposes. All other data sharing categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Data Security

We implement industry-standard security practices including encrypted data storage, secure authentication, and access controls. Data is accessible only to the authorized business client and their team.

Contact

For questions about this Privacy Policy, contact us at:

trAIde Tools
Email: support@traidetools.com
Phone: (734) 474-7025
traidetools.com